主题:想来想去只有来这里求助啦
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泡菜
泡网分: 9.941
主题: 22
帖子: 697
注册: 2009年6月
事情是想泰国自由行,关于网上预订房间……

客服来的最新的信件,当然名字和地址暂时不公布!
Dear Mr.Px Gx,

We are sorry to inform you that you need to book one more night to secure

for the room if you need to check in at 00.30 hrs. on 19 Nov '09.

Actually, the normal check in time for almost hotel is 14.00 hrs. on the

arrival day and check out @ 12.00 hrs. on the departure day.

It's the normal policy of the hotel for the time.

However, hotel can be amended your reservation to be 18-19 Nov '09 instead

if you'll arrive at night of 18 Nov and stay only one night.

We've noticed that you've submitted the reservation for 2 guest's name but

put for 1 person in room only.

We already updated your reservation for 2 person as you can access the new

confirmation voucher through the link below;

https://se123456

Your reservation now still confirmed as original period.

Please advice your final decision by return.

With best regards,

Tx Tan
Customer Service Agent
----
事情起因:准备去泰国度蜜月,无奈银子有限只能自由行,在一家网站订了房间,毕竟

不熟悉只预定了一晚试水。结果没注意飞机到达准确时间,发现飞机到了的时候已经过

了0点啦,我偷笑,嘿嘿省了天房费……网站上说只会预付10%的定金,好家伙,我一查

招行的卡,当天就全额结清啦……还告诉我如果过了0点必须增订一晚,否则就必须下

午2点以后入住……oh my god……

很不爽,决定争取最大优惠!
我说:1、我是新婚蜜月,很多酒店都会提供优惠折扣和蜜月房,我没享受到
2、如果这么一点提前入住的小忙都不给通融,太让人失望,我会考虑退房换酒店
3、如果帮了老哥一把,俺一定在猫扑等朋友圈子里好好宣传一下你们,否则嘿嘿……

结果就收到了这封信,更可气的还在下面这段:
Hotel Cancellation and Amendment Policy :
Cancellation or no-show will result in charge of THB 1,150.00

Subject to this hotel's policy shown above, the guest must contact our

Customer Service Centre (not the hotel) by phone or email to cancel or make

amendments to this booking, including extending or reducing the stay, or to

delay arrival.

Fees and Charges:
A non-refundable booking fee of THB 125.00 (tax inclusive) applies to each

booking.

An administration charge of THB 600.00 applies to each booking amendment or

cancellation (if permitted by the hotel), in addition to any penalty that

the hotel may apply.

----
我理解是:你要退就退,反正我不退125的佣金,酒店还要扣600的款……

不知道我理解错了没,各位大侠帮忙支招,小哥我谢谢啦,最好是英文的,俺在线等着

呐,准备和客服大妈开战O(∩_∩)O哈哈~
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